How to buy?

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So pls read!
How to BUY:

Email us with the below Order Form format to :

1. For accurate ordering, just copy & paste the LINK of the pic of the item.
Put your mouse on the pics, and right click on your mouse, choose [Copy Image Location]
you like to order, and copy to us the details & price (For your own reference too) 
Remember to quote us your desire color|size etc. Do not just leave the title of the the item or codes. 

2. Pls leave your contact no. & mailing address. 

No contact no. & mailing address we will not invoice you.

3. Pls state Normal mail| Smartpac(1-3 apparels)| courier service (For Singapore Residents/ Outside Singapore we only use Registered post) W.e.f 01.08.2015 all shoes order, we will only use courier service by TA Q BIN or self-collection at our office at Serangoon North Ave 4. We strongly recommend all to opt for courier service

::End of Order Form::

For Singapore address (The important details as Red Star indicated)

For outside  Singapore address
(Not necessary to attach the pics to us, the image URL Link is good enough)

We ship worldwide
1USD = 1.20SGD
International buyers are all welcome. 
You must have a paypal account to make payment to us
Our paypal account :
5% commission charge by paypal will be incur on the buyer
Parcel will be mail out via Singapore registered mail

Terms & Condition
1. Most of our items are PREORDER. Meaning we only ordered the item(s) for you when you had make a payment for them. 70% of our listed products are PREORDER. You can place an order for our INSTOCKS with no extra charge. Most of our PREORDER item are usually 20% cheaper than most of the online store. Pls note once payment made. There is no refund for any reasons.

2. Opt normal mail at your own risk. 
We are not responsible & will not be held responsible for any lost mail without using register post. 

3.  For self-collection, pls collect your order within 2 weeks. Warning letter will be email to you within this period & if you still do not collect it within a month, we shall forfeit them without any further notice.

4.All ATM transfers must be accompanied with a snapshot (no scans allowed) of your transaction receipt. We reserve all rights to reject any orders without a proper standard of snapshot. No refunds will be made for ATM transfer.

5. Payment to be made within 24hrs after invoice had sent to you. If you back out/mia (missing in action) after 24hrs without informing us your reason. Your name, contact no. , mailing address & email address will be featured up at our site under BLACKLISTED.  

6. We are flexible for you if you are a GENUINE customer. If you are inconvenient in processing the payment within the time frame given kindly email us your confirm date for payment.  

7. All order placed and payment received are final. No changing can be made after PREORDER CLOSED

8.  Order below SGD20.00 will be NO REFUND if the item is OOS. Credit can be store valid within 3 months from the date you had made payment

9. Strictly no meet-up

10. Self-collection at our office located near Serangoon North Ave 4.

Exchange & Refunds 
11 Strictly no exchange unless there is a manufacturing flaw or wrong item/color is delivered. In cases of manufacturing flaw, please contact us within 7 days via email with a close up photo of the manufacturing flaw attached so that we can qualify you with a exchange.

12. Exchange|return item(s) must returned to us in its original packing & in BRAND NEW condition with tag. Worn with smelled body odour & could not produce us with our criteria mentioned, we have the rights to reject your exchange|returned item(s)

13. Exchange|return item(s) must be able to reach us within 7 days FROM the day we are notified of your request. Otherwise, the return| exchanging item(s) will be considered invalid. If you fail to comply within this 7 days, we will NOT accept the return| exchange item(s) You have to self-collect your item back or pay the necessary postage fees for the mailed item(s)

14. If, in any case, the item you choose for exchange had out of stock (OOS), credit will be store valid for a period of one months. STRICTLY NO REFUNDS

15. NO REFUND if you had choose a wrong size on shoes or apparels. 

16. If supplier sent us the wrong item, size or colors. We will bear the cost for the wrong or defects items they sent us. No refund will be made if the order/orders is OOS. We will re-order for you again in our next preorder (approximately 3-4 weeks duration) 
Full refund will be only be make if supplier have no available stock in the next 4 weeks.

17. Shipping duration could delay till 4 weeks due to bad weather or in any circumstances.
There is no promise of a exact date. All date provided are just a estimation, however we try to make it within 21 - 28 days
Order only if you are willing to wait even if there is a delay of shipment or if there are any circumstance occurs.

18. All refunds will be make after we our shipment arrived in a weeks times. 

Payment Info
Payment Choices :
POSB/DBS ATM Fund Transfers
POSB/DBS Ibanking Transfers
PAYPAL welcome (5% omm will be incur on you)
Paypal account :

1.Internet Banking nick must be provided for all IBANKING transaction.

2.For DBS/ POSB ATM transfer, do keep your receipt until your payment has been verified by us. Do not transfer when the ATM machine could not process a receipt. We need the receipt to process your order

If you do not have a bank account, you may make a cash deposit at any DBS/POSB Bank machine.

Shipping & handling Info
Highly Recommended all for local courier delivery 
We prefer courier service. Why?

Its more faster!
Registered mail take at least 4 days to 7 days. Courier service 90% next day delivered whether 
its on a sat or sun or PH (with a 3 timing option slot) And they deliver 365days a year that incudes Sat, Sun & PH! You don't have to travel to post office even if no one pick your parcel on behalf of you at your stated address. They will give you a call and re-deliver it again the next working day at your choice of timing.

1. For local normal stamps & handling :
Flat rate of SGD2.00 : 1-4 apparels that weigh below 500g 

2. Registered mail top up another $2.30 

3. TA Q Bin courier service charge SGD7.00 & above

4. SMART PAC : $3.80 for 1-3 pcs apparel that weigh below 1Kg (Next Day Delivery with tracking no.)
Sat & Sun are not considered working days

5. For M'sia buyer :
Flat rate of SGD8.00 with registered mail for 1 - 2 pcs (apparels)
Subsequent apparels will be additional SGD2.00 -SGD3.00 (depends on weigh)

6. International buyer :
1st apparels from SGD10.00 (depends on weigh)
Subsequent apparels will be additional SGD5.00 -SGD15.00 (depends on weigh)

7. Drop emails to for inquiries with the item URL link you are keen to purchase and we will quote for you the postage fees.

8. Parcel will be mail out within 24hrs after verification of the authenticity of the transaction and receipt from Paypal. 

9. All products will have a quality check in all aspect before mailing out

::LOVEIEN19 reserves the rights to amend the Terms and Condition at all times::

Thank you for reading!

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